Return and Refund Policy

At Certified Watch Store, we strive to provide our customers with the highest quality of service. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the product.

Important: Please inspect your order upon delivery and contact us within 24 hours of receipt if there are any imperfections or discrepancies.

1. Return Inspection & Eligibility Criteria

All returns are strictly contingent upon inspection and approval by our Returns Department.

• Required Condition: Returned items must be unworn, unused, undamaged, unaltered, and in original, new condition.

• Packaging & Accessories: All original tags, serial numbers, protective plastics/stickers, original box, manuals, and paperwork must be intact.

• Security Tags: We will not accept any items with scratches, marks, blemishes, or if the security tag has been removed, tampered with, or altered in any manner.

• Rejection: Items determined to have been worn, used, altered, or damaged will be sent back to the customer, and no refund will be issued.

• Ineligible Buyers: Purchases made by a watch manufacturer, watch brand distributor, or any person acting on their behalf are not eligible for return under any circumstances.

2. Fees & Refund Conditions

Please review the following terms regarding deductions, fees, and special orders:

• Shipping Charges: Shipping charges are non-refundable. If your order qualified for Free Ground Shipping, actual shipping, handling, and insurance costs will be deducted from your total refund.

• Restocking Fees:

  • Items Over $1,000: Subject to a 10% restocking fee (plus applicable shipping costs).

  • Cancellation after Shipping Label Creation: Subject to a 5% restocking fee to cover credit card and processing fees.

  • Refund After an Exchange: Subject to a 15% restocking fee.

• Special-Order Products:

  • Returns are not accepted on special-order products.

  • Cancellations of special-order products will incur a 7% cancellation fee.

3. Exchange Policy

Customers may exchange an item for one of equal or higher value at no additional cost (no restocking fee for the first exchange).

• Billing & Refund: New items will be billed to the customer upon request. The original item will only be refunded once received and inspected.

• Multiple Exchanges: Requesting a second exchange will result in a 10% exchange fee.

4. How to Return or Exchange an Item

Step-by-Step Instructions:

1. Initiate Your Return:

   • Start the return directly through your order confirmation email or customer account.

   • Alternatively, email us at [email protected] to request a Return Merchandise Authorization (RMA) number.

2. Pack Your Item: Place the item in a sturdy shipping box along with the completed RMA form, all original paperwork, tags, stickers, and original packaging.

3. Label & Ship:

   • Clearly display the RMA number.

   • We recommend shipping via an insured, traceable carrier (such as UPS or FedEx). Return shipping charges and risks (lost/damaged packages) are the responsibility of the customer.

⚠️ Important Notes on RMA Numbers:

• Any item returned without an RMA number will not be accepted and will be returned at the buyer's expense.

• RMA numbers are only valid for 10 days from the date of issuance.

5. Processing Time

• Please allow 7 to 10 business days for your return, exchange, or refund to be fully processed after receipt at our facility.

Nothing in this policy limits any rights you have under applicable law.