In addition to our standard 30 day money back guarantee, all orders placed between November 25, 2015, and December 18, 2015, will be eligible for an extended “return” period until January 18, 2016. All holiday return requests must comply with the return policy below. In order to process a return, the customer must contact Certifiedwatchstore.com to request a Return/Repair Request Form before January 18, 2016. All items that are intended to be returned must be physically received in our warehouse within 5 business days of the deadline (no later than January 15, 2016). Items that are received after the return deadline will not be accepted.