International orders can be processed online via our partner GlobalShopex.com. Simply add any item(s) to the cart and choose "International Checkout". The global checkout page will allow you to see the cost of shipping, duties and taxes. You have the option to prepay the Taxes, Duties during the checkout or upon receipt of the product. GlobalShopex handles all international order including checkout, shipping and the delivery guarantee. Once your order is completed on certifiedwatchstore.com, you may contact globalShopex.com with any questions you might have including order status or updates using the following Customercare@globalshopex.com or by calling 786-391-4868
All online international orders are verified through the Certifiedwatchstore.com payment system to accommodate our International cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved you will be notified of your cancelled order status via email.
WIRE TRANSFER PAYMENT
In addition to credit card payments, Certifiedwatchstore.com also accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending Certifiedwatchstore.com an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). Certifiedwatchstore.com will email you a list of wire transfer instructions after an invoice is generated in our system, and an order total is confirmed.
DUTY AND SHIPPING
Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS. The average International order takes up to 1 week for delivery. To calculate the shipping rate for your order, please refer to the shipping chart below. Oversize and/or high value orders may require additional shipping charges.
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Certifiedwatchstore.com. If the item is received damaged, please contact Certifiedwatchstore.com within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.