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Extended Holiday Return Policy. Through January 15th, 2017. Click for details.

FAQ CUSTOMER SERVICE

  1. 1. I WANT TO BUY A WATCH! HOW DO I ORDER IT?
  2. 2. HOW FAST WILL I RECEIVE MY ORDER?
  3. 3. DOES THE WATCH COME WITH A WARRANTY?
  4. 4. WHY IS MY ORDER STATUS "AWAITING PAYMENT"?
  5. 5. DOES THE WATCH COME IN ITS ORIGINAL PACKAGING?
  6. 6. DOES THE WATCH COME WITH PAPERWORK?
  7. 7. IS YOUR SITE SECURE?
  8. 8. WHAT OTHER SHIPPING OPTIONS DO I HAVE?
  9. 9. CAN MY PURCHASE BE SHIPPED TO AN ADDRESS BESIDES MY BILLING ADDRESS?
  10. 10. IS MY SHIPMENT INSURED?
  11. 11. DO I HAVE TO SIGN FOR MY PURCHASE WHEN UPS DELIVERS IT?
  12. 12. HOW DO I RETURN THE WATCH I PURCHASED FROM CERTIFIEDWATCHSTORE.COM?
  13. 13. HOW DO I REQUEST A RETURN MERCHANDIZE NUMBER (RMA)?
  14. 14. WHAT DOES "SPECIAL ORDER" MEAN WHEN INDICATED ON A PRODUCT PAGE?

1. I WANT TO BUY A WATCH! HOW DO I ORDER IT?

Ordering from CertifiedWatchStore.com is as easy as can be. Simply select the desired item, and place it in your shopping cart by clicking "Add to Cart". When you are finished shopping, click on the Shopping Cart icon or on "Checkout" and follow the instructions. Ground Shipping is free for items over $200 in the USA.

You can also call our order hotline 866-735-9116 to speak to one of our reps and place an order over the phone.

 

2. HOW FAST WILL I RECEIVE MY ORDER?

Certified Watch Store usually ships out most orders within 2-3 business days via USPS shipping. USPS shipping is absolutely free for items over $200 in the USA. To receive your watch sooner, we also offer overnight and two-day shipping for our in stock items.

Certain things can delay your order. Our Verification Department may take from 3-5 days to process an order, if necessary. If you have a different shipping and billing address, you may be subject to additional verification.

 

3. DOES THE WATCH COME WITH A WARRANTY?

Yes, all our watches are fully covered by a Certifiedwatchstore.com Warranty.

Certifiedwatchstore.com warrants all watches to be brand new, unworn, 100% genuine and free of defects. All of our watches are originally from the manufacturers with original packaging, manuals and warranty card.

Since the manufacturer's warranty that is included in the box is not endorsed by an authorized retailer, warranty coverage is provided by Certifiedwatchstore.com. The limited warranty coverage is in effect for from the day the order is placed. Our warranty covers the watch movement and battery replacement. This warranty covers defects in material and/or workmanship only. The warranty does not cover the watch case, bracelet, straps, crown/stem, crystal/glass, or finishes and polishing. Damage arising from use that exceeds the manufacturer's specifications for water resistance is not covered. The warranty does not cover damage caused by wear and tear, and/or accidental or intentional misuse or abuse. Improper repair or warranty service performed by someone other than CertifiedWatchStore.com will void this warranty. For warranty services contact CertifiedWatchStore.com Customer Support toll-free at: 866-735-9116 or via email at service@certifiedwatchstore.com.

Shipping & shipping insurance costs for warranty returns to our facility must be covered by the customer. All watches should be sent by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. All Warranty returns must be sent back via UPS only.

All warranty returns must have a Return Merchandise Authorization Number (RMA). Please contact us prior to returning your order for the RMA#. This number must be boldly displayed on the outside of the box. A watch returned without an RMA# will be refused. In order to process your repair you must include our repair form.

 

4. WHY IS MY ORDER STATUS "AWAITING PAYMENT"?

Because we do not charge your credit card until the day your product ships out of our warehouse.

 

5. DOES THE WATCH COME IN ITS ORIGINAL PACKAGING?

Yes, all of our watches come in the original manufacturer's packaging, complete with all official paperwork.

 

6. DOES THE WATCH COME WITH PAPERWORK?

Yes, all of our watches come with the original manufacturer's paperwork including a manual, and a certificate of authenticity.

 

7. IS YOUR SITE SECURE?

Yes, CertifiedWatchStore.com is a completely safe and secure shopping website. We use 256-bit encryption, and the latest security technologies. We are also periodically verified as a secure online shopping website through various independent compliance agencies.

 

8. WHAT OTHER SHIPPING OPTIONS DO I HAVE?

Expedited delivery is available at an additional cost for selected items

UPS 2nd-Day Insured $29.95 and up

UPS Overnight Insured $39.95 and up

Please contact a Sales Representative via 866-735-9116. Our service team will be glad to assist you.

All orders will be shipped only after we complete our verification process. Our verification process is for your protection, and ensures that someone else is not using your credit card. Our Customer Service department may contact you if additional information is required.

Your credit card will ONLY be charged before your order is shipped. A tracking number will be made available upon shipment. Please log-in to your account to obtain your tracking information. We authorize payment during the sale process to insure the funds are available and will only capture the funds on the day of shipping.

 

9. CAN MY PURCHASE BE SHIPPED TO AN ADDRESS BESIDES MY BILLING ADDRESS?

If you would like to ship your credit card purchase to an address other than your billing address, that address must be listed as an "alternate shipping address" with your credit card provider. (Simply call the phone number on the back of your card and request to add an alternate shipping address) This measure is for your protection and ensures that you have authorized Certifiedwatchstore.com to ship the item to an address other than your primary address.

 

10. IS MY SHIPMENT INSURED?

All shipped orders are fully insured against damage, loss and theft by Certified Watch Store.com.

 

11. DO I HAVE TO SIGN FOR MY PURCHASE WHEN UPS DELIVERS IT?

Yes, for your protection, a signature is required before UPS can release the package. Please make sure that an adult will be available at the expected time of delivery to accept and sign for the package. Before accepting the package, please inspect it for any sign of tampering or damage.

 

12. HOW DO I RETURN THE WATCH I PURCHASED FROM CERTIFIEDWATCHSTORE.COM?

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your timely return (within 30 days) of unworn or defective merchandise for a full refund of the original purchase price, minus the Free shipping & handling costs on ground orders over $200.

Returned merchandise must include the manufacturer packaging, manuals and warranty cards (if available) along with all other paperwork. Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned unless defective. Items returned after 30 days from the original receipt of product cannot be accepted.

On the front of your shipping box please note the Return Merchandize Authorization Number (RMA). If you are requesting a repair, please enclose a note with the problem.

Please note: all items shipped to any address outside the United States are considered a final sale and cannot be returned.

 

13. HOW DO I REQUEST A RETURN MERCHANDIZE NUMBER (RMA)?

Please contact one of our Service Representatives via email at Support@certifiedwatchstore.com or call us at 866-735-9116. Our service team will be glad to assist you.

 

14. WHAT DOES "SPECIAL ORDER" MEAN WHEN INDICATED ON A PRODUCT PAGE?

Special orders are indicated for products that are available to order which can ship within 5-10 days depending the location and availability of our suppliers for the specified unit.